Customer Care

Shipping Information

Standard Shipping

  • The LipiX MCT Store ships most in-stock orders to the United States within 2 business days of receipt. Shipping is free.
  • Standard shipping is free and is sent via UPS Ground. Next Day and 2nd Day shipping is available and will be calculated at time of checkout.
  • Orders can only be shipped within the United States
  • Orders shipped to APO's must be within the United States.
  • Orders shipped to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands must be shipped by 2nd Day Air.
  • We do not ship to PO Boxes.

OUTBOUND MAP – Estimated Days In Transit (UPS Ground)

Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during Checkout.

We also accept the PayPal pay method for purchases made within our LipiX MCT Store. Once you select the PayPal payment method, you will be asked to log into your PayPal account to complete the transaction. If you do not already have a PayPal account, you may set one up during the checkout process.

For your security, your billing name, address and zip code must match that of the credit card used for payment. The CVV security code must also be provided. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not match these criteria.

Returns/Refunds

LipiX is customer friendly. If you are not happy with the product(s), you may return your purchase within 30 days of purchase date for a refund or replacement without providing any reason. We can only offer you a refund if the order is returned to our warehouse. Unfortunately, LipiX does not accept returns on opened, used and partially used items.

If a refund is requested, you will receive your credit within 7-10 business days.

Pricing & Tax Information

All orders shipped to Illinois addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Privacy, Security and Email

This privacy and security policy is intended to assist you in understanding what information we gather about you when you visit this website, how we use that information, and the safeguards we have in place for the information.

The LipiX MCT Store collects personal information from visitors to its website on a voluntary basis; however, visitors are not required to give such information to access our website. Personal information may include, without limitation, name, address, phone number and e-mail address. The LipiX MCT Store uses visitors' personal information to assist in marketing products and services offered by its business partners, and to enhance the content of our website.

Our web server automatically collects the domain names (but not the e-mail addresses) of visitors to The LipiX MCT Store. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The LipiX MCT Store may contain links to other sites; however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to The LipiX MCT Store is subject to and protected by the Electronic Communications Privacy Act. We may, from time to time, share visitor information with third party business partners. The LipiX MCT Store maintains a private database on its web server for the storage of all such information.

Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, The LipiX MCT Store will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

The LipiX MCT Store reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to The LipiX MCT Store.

Security

Shopping at The LipiX MCT Store is safe and secure. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. To ensure protection of your credit card number and other personal information, The LipiX MCT Store uses XXXX SSL encryption technology. Your credit card number is digitally scrambled to ensure that it will not read by unauthorized third parties. If you're still concerned about Internet security, ill not read by unauthorized third parties. If you're still concerned about Internet security, please contact our customer service department to submit your order by telephone.

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